Shipping policy
Shipping policy
What’s the delivery procedure?
After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. If you place your order before 5 pm on weekdays, your order will be shipped the very same day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Do you ship to every country?
We ship around the world to as many countries as possible – but not all. Once you have added items to your bag, the ‘country’ box will tell you whether we ship to the country required. The shipping costs for your order will appear immediately.
When can I expect my delivery?
In general you can expect your order within 24 hours after we have dispatched it if you are in The Netherlands. The vast majority of our shipments to EU countries is delivered within 2-5 working days. Deliveries to the rest of the world take 5-20 working days. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order. Please notice we don’t send books in the weekend. MENDO will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.
What are your delivery rates / shipping costs?
We work with fixed shipping fees per order, based on the total weight. Once you have selected the country of destination, the shipping cost will be shown.
Can you deliver to another address than the billing address?
Sure thing. During your checkout you will find the option to specify a different billing address.