All kinds of things you may ask yourself - or us

FAQ

Account

Why should I create a MENDO account?
Your personal MENDO account enables you to create wish lists, get personal recommendations and buy books. Now, who doesn't want that? 

Does having an account mean I will be informed about all limited editions?
Actually... no. There are limited editions that are so rare, we don't even promote them via newsletters or social media. If you are seriously interested, contact us and specifically indicate you would like to be informed about limited editions in the future. You will be informed personally via email. 

Orders

What's the difference between Temporarily out of stock and Archive?
Temporarily out of stock indicates that the book you are looking for is temporarily unavailable, but is most likely to be available on short notice. Therefore we suggest you contact us so that we can inform you as soon as the book is available. Books from our Archive are books we do not sell anymore. We have them on our website because they may inspire you. If you are interested, we suggest you have a look at a website like Amazon, where you are most likely to make a much better deal on older books. If they can't help you either, you can always ask us.

Is MENDO as expensive as it looks?
No. We believe these beautiful and inspiring books deserve to be presented in inspiring surroundings and we put a lot of effort in that. You won't be charged for that. Having said that, you should know we are no discounter either. We charge standard prices - nothing more, nothing less.   

Service

I want a book gift wrapped, is that possible?
Yep. In fact, that's a standard service for every single product on every online order. We believe each book is a gift, whether it is for yourself or for someone else.

How do I create a wish list?
First of all you need a MENDO account. All you do is click Login, add an email address, password and name. Then, go to a book, click on the About button in the upper left corner of your screen. By doing so you activate multiple option in the upper right corner. One of them: Add to wish list. If you created a wish list with one or more books, you can start sharing it on Facebook, Twitter or sending it by email. 

What is MENDO Shelf Service?
We love to inspire our clients when they visit our physical store in Amsterdam. By breaking up our selection of books in shelves, we try will inspire our online customers as well. But if you can't exactly find that special book, we're here to assist you personally by means of MENDO's Shelf Service. Based upon some information you provide us with, we will personally assemble a shelf with recommendations for you. Try it. 

Can I add a personal note if I send someone a gift?
The fact that this question is here already indicates the answer is Yes. In the 3rd step (out of 5) from you checkout procedure you will be have the opportunity to add some words. We will turn these into the coolest handwritten note.

General

I got an Error 404 or Error 500 - now what?
We hate those because our website should work properly. We would appreciate it if you contact us and try to reproduce your clicks and actions that eventually led to the error. It would help us improve the quality of our online service. 

Can we communicate 'in het Nederlands?'
Tuurlijk (Yes, you can).  

I noticed you make quite a few English misstakes - sorry mistakes.
That could very well be and we apologize upfront. We're a bunch of simple Dutch chaps and we do our utmost not to offend native English speakers and readers. If you run into sentences that actually make you shiver, don't hesitate to contact us. We can learn!

Contact

I called you, but you didn't answer the phone.
Could it be that we're not in the same timezone? We are from Amsterdam, that means Central European Time. Normally we answer the phone from 9 am to 6 pm on weekdays, from 11 am to 5.30 pm on Saturday and from 1 pm to 5 pm on Sunday. You can also send us an email or visit us. Check our opening hours and address

Payments

What payment options does MENDO accept?
In terms of payment opportunities, you came to the right place. Not only do we support all global payment methods like credit cards and PayPall, but also all relevant and preferred local methods in Europe, Russia, North America, Latin America and Asia are covered. You will be asked to make your choice in step 4 (out of 5) of the checkout procedure.  

Privacy 

What do you do with my personal information?
Apart from getting your orders and requested information like recommendations and newsletters to you as soon as possible - nothing. 

Why are you sending me email newsletters? 
You have either checked the box 'I would like to receive information from MENDO every now and then' or we have made a mistake. To unsubscribe go to Login, select You and uncheck the box indicating you wish to receive our information. Alternatively, click the unsubscribe link in the email and follow the procedures from there.

Shipping

What are the delivery rates / shipping costs for my order? 
We work with fixed shipping costs per country. You only pay a part of the initial costs of a lightweight shipment - we cover the rest, regardless the weight. Once you have added items to your bag, click Bag in the navigation bar and select your country from the dropdown menu. The shipping costs for your country will appear immediately.

When can I expect my delivery?
This obviously depends on the country you are in. We ship from The Netherlands, using PostNl aka TNT. Depending on stock availability and payment you can expect your order within 24 hours after we have dispatched it if you are in The Netherlands. Please notice we don't send books in the weekend. The vast majority of our shipments to EU countries is delivered within 2-5 working days. Deliveries to the rest of the world take 3-10 working days. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order. MENDO will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.

What's the delivery procedure?
After placing your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.

Do you ship to every country? 
We ship around the world to as many countries as possible - but not all. Once you have added items to your bag, click Bag in the navigation bar. The dropdown menu will tell you whether we ship to your country. The shipping costs for your order will appear immediately.

Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Can my order be delivered to another address than the billing address?
Sure thing. In step 2 (out of 5) in the checkout procedures you will find a checkbox that says 'Deliver the books to a different address'. Checking this box will enable you to enter a different delivery address. 

Returns

I wish to return a product - how do I do that?
If you are not satisfied with your purchase at MENDO.nl, we obviously regret that. You can return it. Make sure that the article is returned undamaged and you include your order number. Please notice that we will refund the returned product but we will not pay the shipping costs for the returns. 

You can either send or deliver your returning good(s) to:

MENDO B.V. 
Berenstraat 11
1016 GG Amsterdam
The Netherlands 

For assistance, questions about your delivery or information about returning goods send an email to contact@mendo.nl.  You can also call +31(0)20 612 12 16 from Monday to Friday from 9 am to 5 pm (CET). 

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